Who has access to the Call Log?
The call log is included for everyone in the organization. As a user, you can access your own call log.
Who has access to Answer Groups Call Log?
An agent in an answer group can see all call logs that belong to the answer group. A supervisor has access to all call logs in the answer groups he handles.
How do I access the answer group's Statistics Overview?
You can only access Statistics Overview for the answer groups that you are part of. A supervisor has access to a Statistics Overview in the answer groups that he or she handles.
How can I search and get results from answer groups that I am not a member of?
To search for other users, you need to have the permission called Telephone system (the role of admin) or be part of the group Full search & clearance permission.
How can I get results on other users?
To search for other response groups, you need to have the right Telephone system (the role of admin) or be part of the group Full search & clearance authorization.