You can quickly find calls and call recordings in Easy Teams through the call log's powerful search
To get to the Call log, click on Call Center → Call Logs.
- Select start and end dates for your search
- Filter on call type, you can choose between:
- All Calls
- Incoming Calls
- Outgoing Calls
- Missed Calls
- Calls with voicemail
- Recorded Calls
- Archiving: You can choose to filter the search results, so you see all calls, exclude archived calls, or view only archived calls
- *Select the desired answer group the search applies to
- *Search by phone number or user.
- If you activate Show call details, you will see the journey that the person has made before someone has answered the call.
*You can view call history and call recordings of all recorded calls. All response groups and all users. Provided you have the right.