As a Supervisor, you have complete control of the answer groups. Go to Call Center view and click on the Supervisor tab to see all the groups you can supervise.
In Answer Group status, you see all the information.
If you expand the menu, you will see the Calls waiting, ongoing calls, etc. You can also listen to Voice Messages that customers have left here.
If you expand Missed Calls or Call History, you will see the information that only applies to the answering group. You can easily see which calls have been answered when they have been answered etc ..
Click on the Action menu button (three dots) to the right of a telephone number to bring up the menu. You can delete, copy, save the number or share the call to an Chat Channel . If you click on the Phone-icon, you call the person, and this is registered in the answer group call history
To log in and out of agents, click on the button to the left of the profile card. Green means that the person is logged in and blue means logged out