As a Supervisor, you have complete control of the answer groups. Go to Call Center view and click on the Supervisor tab to see all the groups you can supervise
As a supervisor you get an overview of how the answering group handles the calls.
You see calls statistics such as missed-, ongoing-, calls waiting. You can also see available agents, the latest waiting time, and the average waiting time. You can also see average talk time, average waiting time answered, and average waiting time abandoned.